TOLL FREE (800) 909-8363 HOURS: Mon-Fri 8-5pm CST

TERMS & CONDITIONS OF SALE

Ordering Information
You may order by mail, phone, fax, e-mail or online. Mail orders are to be addressed to: Online Vending Machine Sales & Service, Inc. P.O. Box 14644, Lenexa, KS 66285-4644. Phone orders will be taken between 8:00 a.m. and 4:30 p.m. Central time, Monday through Friday. Fax and e-mail orders may be sent 24 hours a day, 7 days a week. Our fax number is (913) 541-8630, and our e-mail address is sales@onlinevending.com. Please include our SKU number, quantity, and description on your order form. Use your company name, your name, address, zip code and phone number (including area code). Use your Purchase Order Number, if desired. We will advise you of packaging, handling and shipping charges per order. You may also place orders at our website 24/7/365 shipping quotes on our Instant real time shipping and handling freight quote features.Prices and Minimum Orders
Prices and availability of merchandise shown herein are subject to change without notice. It should also be the customers understanding that all merchandise will be invoiced at the price in effect at time of order, with customer's knowledge. There are no minimum order limits. Online Vending Machine Sales & Service, Inc (Seller) will not be responsible for errors, omissions or incorrect information that may have occurred during the production of this site, although every effort was made to avoid such errors, omissions or incorrect information. Prices do not include freight unless specifically stated that certain equipment includes shipping and handling fees. This information would be found in a number of areas within each listing.

The use of Site
The use of the Site is intended strictly for parties that can lawfully enter into and agree to contracts under applicable law. This Site is not available to minors. All such users who do not meet these criteria are expressly prohibited from registering and using the Site.

Guaranteed Lowest Price +
We will not be undersold. If you find the same vending equipment for less, including shipping charges, please contact us and we will attempt to meet and beat the price to make it worth your while. Simply direct us to the website where you found the lower price where we can see proof of the cost of the item plus shipping charges. You may also present us with a written offer you received from a competitor to include shipping fees. We reserve the right to not lose money on any transaction.

Don’t wait all year to get some small discount over a holiday season when we are offering big savings Every Day on both equipment and shipping at Online Vending Machine Sales & Service, Inc.

Machines will ship according to the shipping lead-time mentioned in the “Shipping” section of each product listing.

Sales Tax
State and local sales tax will also be charged as applicable by law.

Payment Terms
Purchases may be made by MasterCard, Visa, American Express, Discover Card, money order, cashier check, personal check or company checks as well as e-checks online. Personal checks and company checks must clear our bank before any shipment of equipment is made. Allow an additional 10 days for checks to process. All payments must be in U.S. dollars. Lease Purchases may be made with approved credit. See Credit Application form. At any time, Seller, at its sole discretion, reserves the right to require Buyer to pay in full or in part in cash for items ordered prior to shipment or delivery.

Wire Transfer Information
Please fax or email us informing us of your company name, the sender’s name, the date of your wire transfer, the amount of the transfer, and the invoice number of the order you are paying. Our fax number is (913) 541-8630. Send fax to the attention of Accounts Receivable. Please Contact Us for specific wire transfer information.

All Sales are Final
All sales are final and we will not accept any returns of merchandise. If a product has some technical problems the manufactures will have an opportunity to resolve the issue. In the event that there is no possible resolution to a problem, then we will work with the manufacturer to see how they may replace the merchandise. Buyer will be obligated to accept a replacement unit and may not demand a refund.
Before any merchandise is shipped back to the manufacturer, buyer must obtain a return authorization number and follow the specific procedure of that particular manufacturer. Online Vending will be happy to assist in this matter.

Return/ Exchange Policy
For any exchange or return, all items must be in the original condition, including the box, packaging, and all accessories. They must also be free of any writing. All returns and exchanges must be authorized. A Return Authorization (RA) must be obtained before any item may be returned. Any unauthorized items will not be accepted and will be shipped back at your expense.

No Items that have been used, custom manufactured or made to order may be returned. No edible products such as bulk candy or gumballs may be returned. When we receive your returned item, we will inspect it to ensure it is re-sellable. If it is re sellable then the following will occur. Non-defective stock products returned for an exchange or refund are subject to a 35% restocking fee if returned opened or in a non-factory sealed box. Stock products returned in new and unopened condition will be subject to a 30% Restocking fee, less shipping charges. We can only credit the credit card account that was used for the original purchase and all shipping and handling fees that were charged to the credit card to ship the machine in the first place will not be refunded.
No returns or exchanges will be authorized past 30 days from receipt.

Cancellations of Orders
Should you wish to cancel an order that was placed and the order was not yet shipped, you will be refunded the entire amount of your purchase. If the order had already shipped, then please refer to our Return/Exchange Policy.

Warranties
Online Vending Machine Sales & Service (Seller), being solely a dealer-distributor and not a manufacturer, gives no warranty whatsoever and expressly DISCLAIMS ANY WARRANTY BY IT, EXPRESS OR IMPLIED, STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE and the only warranty on any item purchased from Seller is the express warranty, if any, given by the Manufacturer of the product. Buyer hereby agrees that he/she has no right or remedy against Seller including, but not limited to claims for INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OR ANY CAUSE, LOSS, ACTION, CLAIM OR DAMAGE WHATSOEVER, OR INJURY TO PERSON OR PROPERTY OR ANY OTHER CONSEQUENTIAL, ECONOMIC OR INCIDENTAL LOSS arising out of or related in any way to any item purchased from Seller. Any liability of Seller to Buyer shall be limited and shall not exceed the price of the item on which such liability is based. All items sold by Seller to Buyer are sold WITH ALL FAULTS and Sellers sole obligation to Buyer is to use due diligence in an effort to cause the manufacturer of any item which is defective to repair or replace such item. Online Vending will assist the customer and help to rectify any equipment problems.

Advice
Any statement of advice (including but not limited to advice regarding the quantity of goods necessary for a particular job, or the suitability of a particular product for a particular use) is provided by Seller solely as a courtesy to Buyer and is not guaranteed. No such statement or advice shall subject Seller to any liability whether based on contract, warranty, tort (including negligence) or other grounds.

Freight Policy

DOMESTIC SHIPPING & HANDLING POLICY, CONDITIONS & GENERAL INFORMATION FOR THE U.S.A.

Not a “One Price Fits All” Shipping Policy Approach

It is important to note that our company is not in the practice of charging a one price fits all type of policy when it comes to shipping and handling solutions. We are of the opinion that each and every shipment we make should be calculated fairly for each customer and for every item sold on our website. When ordering multiples of the same equipment, we may be able to change the method of shipping in order to reduce the shipping cost. (So, for example, if you order one machine that weighs less than 100 lbs., we would ship it via UPS or FedEx small package program, but, if you ordered 10 of those same items, we could place them on a pallet and ship the order to you by LTL (Less Than Truck Load Common Carrier) and save you money. We will always notify our customers of such decisions and make sure you are satisfied with the method we have chosen to recommend that will make most sense and that is cost effective. You will always have the final say in how your order ships.

Who Are Our Shipping Carriers?
Online Vending uses companies such as FedEx and UPS as our small package solutions carriers and the world wide carrier FedEx Freight for LTL (Less Than Truck Load Common Carrier) shipping of equipment over 100 lbs. as well as Estes Express, ABF Freight and others. We also use regional carriers such as Dayton Freight and others.

Online Vending ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addressees situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees as well as lift gate services at delivery.

Customer will have the opportunity once a product is selected and placed in the shipping cart to select their shipping method. FedEx and UPS will have options such as next day; two and three day delivery just to name a few. On some items, there may only be one choice as certain fulfillment centers may only use FedEx or UPS. Under the LTL (Less Than Truck Load Common Carrier) shipping options you will find choices such as *Curbside Delivery, *Inside Delivery, Residential Delivery, Commercial Deliveries and a choice to add Lift Gate service as well. We have worked hard and invested much time, effort and expense to interface our software platform with that of the carriers for your convenience. We offer real time shipping quotes which are some of the lowest cost shipping solutions of anyone. We pass on our discounted rates to you our customers in order to save you even more. All shipment include Insurance in the interest of all concerned.
*National Curbside Delivery Program is where the merchandise is delivered to you and off loaded to your dock or placed on the lift gate and off loaded to the ground. From there it is the customer’s responsibility to take the machine inside and place it as needed at their facility. This is a great inexpensive option for those who have the material handling equipment and the help to handle the equipment and place it where they choose. Common carrier shipments require a signature at the time of delivery. Please Note: You will need proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order.

* National Inside Delivery Program is where the merchandise is delivered, off loaded from the truck or trailer to a dock or by lift gate to the ground and taken through the first threshold into the location, building or structure. This is providing that the item will pass through the door of the facility.
* Special Request for Inside Turnkey Delivery Program is where the merchandise is delivered, off loaded from the truck or trailer to a dock or by lift gate to the ground.
The machine is then unpacked and uncrated, the trash is hauled away and the machine is placed exactly were the customer chooses inside the location, building or structure. Customer does nothing but oversee the project. There are additional charges for stairs or for any doors that must be removed in order to get the equipment through it and we will need to know about that in advance.

NOW YOU MAY SHOP, MAKE A PURCHASE, GET REAL TIME SHIPPING QUOTES AND MAKE YOUR PAYMENTS WITHOUT HAVING TO CALL ANYONE.

You may combine great low prices on your machine purchases combined with the best shipping carriers in the business at the lowest prices possible. These are simply a great tool for our valued visitors and customers!
For custom orders whereby the equipment may take up to six or eight weeks to prepare, Online Vending Machine Sales & Service, Inc. will make sure that we secure a final and best up to the minute shipping and handling rate quote cost just before shipments are made to guarantee the fairest possible shipping rates to both seller and buyer. We will notify you in the event there are any major changes.

We would like to also point out that when checking out your shopping basket purchases, we have designed our invoice to have a combination of UPS, FedEx and common carrier shipments calculated on the same order automatically. Should you have a unique shipping need, please call us and we will help to make your shipping and handling experience smooth, seamless and hassle free.

Other Shipping Carriers
Online Vending Machine Sales & Service, Inc. reserves the right to use a wide range of other national and international carriers when dealing with special and unique and/or unusual shipping situations. However, in any instance this will be done with the full knowledge and consent of our customers as the best possible method to deal with a particular situation.

International Shipping
All shipping and handling quotes on our website and those in our shopping cart are strictly for the continental U.S.A.

International shipping and handling will be dealt with on an individual case by case basis to insure the very best arrangements will be made to get your purchases and merchandise to anywhere in the world, via the very best carriers in the business servicing your destination. All Canadian and international shipments may incur Tariffs and Taxes for their delivery location which will be the customers responsibility. Make sure that you are aware of what those liabilities are beforehand.

Time Frame for Getting Orders Shipped Out and Shipment Tracking
Most of the equipment and products on our website will normally ship from the warehouse within 2 to 8 business days depending on the item purchased and the method of payment. It is then shipped via the method selected and agreed upon by the buyer and seller. You may find reference to the estimated shipping lead time found in the shipping section of each item listing, you will then have to add the time that it will take for the actual delivery based on the shipping method selected. Estimated shipping lead time is subject to change without notice as we are subject to similar policies by and from our carriers. Once the item has been shipped, we will email you the tracking number to the email address you provided us when you placed the order so you may keep tabs on where your product is as it moves through the shipping process. PLEASE NOTE that if you have made multiple purchases of different types of equipment, they will be shipped from various warehouses around the country and will require several and separate emails and tracking number confirmations to you of items shipped.

Notification of Shipment
Customers may request that they be notified by the LTL carriers (Less Than Truck Load Common Carrier) of when delivery will take place, however, there is usually an additional charge associated with this service. In all cases, customers should be able to track their shipment from the tracking number sent to them and have a good idea of what day the delivery will take place. Furthermore, customer has the option to contact the local dispatch office of the carrier to verify a more specific delivery time and not have to pay for such information.

Packaging of Merchandise
All merchandise is packaged by the manufactures to meet all shipping and handling codes set forth by all of the carriers nationally and internationally. It is in no one’s interest to have damaged freight as a result of badly packed merchandise. Therefore we are confident that all merchandise will be shipped and handled to the best of the ability of the manufacturers and the shipping companies.

Damaged Shipments and Procedures for Filing Claims
Once our customer receives their delivery and before signing for the merchandise, please be sure to do the following if possible for your own protection:
1. Uncrate the merchandise while the trucking company is still at the site and before you sign the bill of lading. Check for any concealed damage to the merchandise. If there is no damage, then sign the bill of lading and that concludes there part in the shipping process.
2. If the merchandise had to be shipped and received by someone else who did not see any outside damage to the package but did not uncrate the machine to check further and signed for it, then later found concealed damage to the merchandise please follow step #4. This is only if you feel the damage is not repairable. Please note that you only have 3 days for visible damage and 15 days from date of receiving the shipment to report and file a claim on concealed damage. If you see that there is clear and obvious visible damage before the item is even uncrated, and the damage is very serious and not something you feel you want to live with, please do not receive the shipment and make sure that the driver makes a notation reflecting the magnitude of damage to the merchandise on the bill of lading and to note that the customer had declined to accept the shipment. After that is done you may have to sign below that notation that you declined shipment due to damage.
3. In the event you the customer end up with damaged merchandise, it will be your responsibility to file a claim. If you call us, we will gladly try to help you in any way possible to expedite and resolve the issue as quickly as possible.

Title and risk of loss pass to customer on delivery to the common carrier. If product was damaged in transit, recipient must file claim with carrier. Orders are carefully packaged and are filled with merchandise in good condition. Unfortunately, there are occasions when merchandise is damaged during shipment and arrives in unacceptable condition. In all such instances, the Carrier is responsible for safe delivery of the merchandise, and ALL CLAIMS FOR BREAKAGE AND DAMAGE, WHETHER OBVIOUS OR CONCEALED, MUST BE MADE TO THE CARRIER BY THE BUYER UPON RECEIVING THE MERCHANDISE OR WITHIN 3 DAYS FOR VISIBLE DAMAGE, AND 15 DAYS FOR CONCEALED DAMAGE, AFTER RECEIPT OF SHIPMENT.

Express Service
When you want an order delivered as quickly as possible, ask for "Express Service". We will make every effort to select the fastest means to deliver your order. Please keep in mind that it may be quite costly to ship with this method.
We hope that you will become one of our valued customers and look forward to working with you as we have with so many wonderful customers since 1976.

Thank you for visiting our website and hope you will enjoy shopping with us.